Support Administrator (SSA)

Support Administrator (SSA)

Support Administrator (SSA), is the primary point of contact for individuals who are determined eligible for services. If you are eligible for our Board services, you can reqService and Support Administration (SSA)

Using person-centered planning, the Service and Support Administrator (SSA) assists the individual and members of the individual’s team to identify what is important to the individual (goals/future plans) and important for the individual (health/safety needs). SSAs function as a primary point of coordination that assists the individual with the development, implementation, coordination, and monitoring of the Individualized Service Plan (ISP). SSAs also assist with provider selection and ensure that individuals have free choice when choosing from available, willing providers. SSAs provide training on the individual ISP outcomes/supports for the selected provider.

SSAs work in partnership with the individual and the members of their ISP team to ensure that the services in the ISP meet the needs of the individual and help the individual achieve desired outcomes. Often individuals receive services from multiple systems. The goal of Service and Support Administration is to maintain the individual as the focus while coordinating services across systems.

In the event of crisis or emergency that takes place outside of the Board’s hours of operation, eligible individuals can access an on call SSA and receive service coordination assistance. The Service and Support Administration Division also provides information about Board services and referral to community resources to all individuals regardless of their eligibility status.